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Smart911 Frequently Asked Questions

Trouble Logging In

  • What do I do if I forget my Password?
  • What do I do if I forget my User ID?

General

  • How Does Smart911 Work?
  • Where is Smart911 available?
  • How do I know if my Safety Profile was successfully created?
  • Why should I use Smart911?
  • How can I control who sees my Smart911 information?

Privacy & Security

  • Is my information secure?
  • Will Smart911 sell my email address or spam me?
  • Can 9-1-1 operators access my Smart911 information even if I don’t call 9-1-1?
  • Is my information kept private?
  • Does Smart911 sell subscriber data?

My Safety Profile, Information & Registration

  • How can I tell if my phone number has been confirmed?
  • What information is provided to the 9-1-1 operator?
  • What if I do not receive a Text Confirmation?
  • Who enters and maintains my Smart911 information?
  • How can I see all the information that is stored within my Safety Profile?
  • Why should I share my information with Emergency Management?
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Service Availability

  • Is Smart911 trying to get every 9-1-1 center to use Smart911’s technology?
  • Are there cases where my Safety Profile may not be available to the 9-1-1 call answering center?

Services Options & Cost

  • Does my Safety Profile expire?
  • How much does Smart911 cost?
  • How do I cancel/delete my account?

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Other Topics

  • Trouble Logging in
  • General Questions
  • Privacy and Security
  • Service Availability and Options
  • My Safety Profile, Information and Registration
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