Smart911 Frequently Asked Questions

Trouble Logging In

• What do I do if I forget my Password?
• What do I do if I forget my User ID?

General

• How Does Smart911 Work?
• Where is Smart911 available?
• How do I know if my Safety Profile was successfully created?
• Why should I use Smart911?
• How can I control who sees my Smart911 information?

Privacy & Security

• Is my information secure?
• Will Smart911 sell my email address or spam me?
• Can 9-1-1 operators access my Smart911 information even if I don’t call 9-1-1?
• Is my information kept private?
• Does Smart911 sell subscriber data?

My Safety Profile, Information & Registration

• How can I tell if my phone number has been confirmed?
• What information is provided to the 9-1-1 operator?
• What if I do not receive a Text Confirmation?
• Who enters and maintains my Smart911 information?
• How can I see all the information that is stored within my Safety Profile?
• Why should I share my information with Emergency Management?

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Service Availability

• Is Smart911 trying to get every 9-1-1 center to use Smart911’s technology?
• Are there cases where my Safety Profile may not be available to the 9-1-1 call answering center?

Services Options & Cost

• Does my Safety Profile expire?
• How much does Smart911 cost?
• How do I cancel/delete my account?

Emergency Preparedness Services

• Introduction to Emergency Preparedness Services
• How can I tell if I am able to share my profile with Emergency Managers through this service?
• How is my information accessed by Emergency Management?
• Can I change my mind about who I share my information with after my initial registration?
• Why should I share my information with Emergency Management?

Notification Services

• How do I sign up for notifications from my community?
• Will I be charged if I sign up to receive notifications?
• How do I control how I receive notifications from this system?
• How do I add or change the Email addresses I wish to receive notifications?